Do I need to take my computer to you for it to be fixed?
No. We can come to you, or we can collect your PC or laptop and return it to you once it’s sorted.
Do I need to bring everything if I take it to you?
No, you just need the base unit or ‘box’. We have screens, keyboards, mice etc to connect to it. If you have a laptop please bring the power supply.
What areas do you cover?
We cover Everton, Sandy, Biggleswade, Beeston and the surrounding villages, and Hertfordshire as far South as Stevenage. We can travel further if required but there may be a small charge. Alternatively we can provide remote help.
I’m at work all week and can't get to you until after 6pm
No problem. We are open 8am – 8pm during the week and 8am – 12pm on Saturday. If you need to drop off or collect outside these times we can arrange this too.
What if I have a broadband / Internet / wireless problem?
We’ll come to you with the appropriate kit to diagnose and fix the problem there and then. In the event that it’s a problem with your broadband provider we can speak to them directly (with your consent) and get the problem resolved. Most ISPs stop with the ‘try this, try that’ very quickly when they realise the person talking to them knows what they are doing and will just send an engineer to the local exchange to get you back up and running the next day.
I’ve just lost all the pictures from my digital camera. Help!
We can usually recover deleted or lost pictures from a hard disk, memory card or digital camera. Just call us and we should be able to get your precious pictures back.
Do you fix printers?
If a printer has lost connection to your computer then we can fix it, but if there is a hardware fault then no. Generally as they are so cheap to buy they are not economical to repair.
Do you fix phones and tablets?
No, but we work with a company who does so can pass on their details.
Do you build websites?
No, but we recommend the excellent Fluid Studios, who build stunning websites.